Passengers aboard the Standard Gauge Railway (SGR) experienced a tense moment recently when a woman in the Economy coach confronted a snack seller reportedly distracted by a personal phone call.
Eyewitnesses say the drama unfolded when the woman approached the snack counter and politely asked to be served, only to notice the seller speaking on his phone—allegedly to his girlfriend—while other passengers waited.
Frustrated, she demanded that he either attend to the passengers or step away from the counter. The seller appeared embarrassed, quickly ended the call, and apologized to the passengers.
Other commuters watched the exchange, with some supporting the woman for standing up for timely service, while others called for patience toward staff handling multiple responsibilities.
The incident was captured on video and shared widely on social media, sparking conversations about customer service and staff distractions in public transport settings.
In the end, the situation was resolved peacefully: the snack seller resumed his duties, and the woman continued her journey without further escalation.
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