The Nairobi City Water and Sewerage Company (NCWSC) has reported a disruption in water supply affecting several areas in Nairobi following a burst on the Kabete–Kilimani transmission pipeline.
The incident occurred early on Friday, March 20, 2026, at around 1:00 am. NCWSC said its technical teams responded immediately to replace the damaged section, conduct pressure testing, and safely restore the system.
Acting Managing Director Martin Nangole stated, “The interruption is due to a burst on a major transmission pipeline connecting Kabete to Kilimani. This timeline allows for thorough repairs on this critical transmission line while prioritising safety and infrastructure integrity.”
Affected Areas
The burst affected multiple key neighbourhoods, including:
Kileleshwa
Kilimani
State House
Ngumo
KEMRI
Highrise
Nairobi West
Upperhill
Madaraka
NCWSC expects full restoration of water supply by Sunday, March 22, 2026, at 6:00 pm.
Support for Residents
To assist residents and businesses, NCWSC has deployed bowser services (water tankers). Customers can request water delivery by dialing *260# and selecting option 5 for bowser services.
For updates or emergencies, a toll-free line is available at 0800 724 366, operating from 7:30 am to 9:30 pm.
About NCWSC
NCWSC is responsible for water and sewerage services in Nairobi County. Its key roles include:
Managing, treating, and distributing water
Collecting, treating, and disposing of wastewater
Maintaining pipelines, treatment plants, pumping stations, and sewer networks
Responding to emergencies such as pipeline bursts
Promoting water conservation and sustainable usage
The agency emphasises safe and reliable water supply while safeguarding Nairobi’s water resources and supporting community health and environmental sustainability.
Residents are advised to use stored water sparingly while repairs are underway.
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